Welcome to Frequently Asked Questions, please click on a question below in order to gain the answer.

1. What do we do?
2. Why choose Laser Surveys in preference to other companies that provide similar services?
3. Do you sub-contract any element of your work?
4. Do you use "free-lance" staff or labour?
5. What measures do you take to maintain in the service you provide?
6. Where are your areas of operation?
7. Do you belong to a Trade Organization?
8. How many contracts a year do you carry out, and what is their value range?
9. Are you able to provide references?
10. Are you able to give an accurate and reliable programme of works?
11. Are your staff qualified?
12. Do you carry Professional Indemnity?
13. Does your company have a Health and Safety Policy?
14. Do you have an Environmental Policy?
15. Who should I contact in your office for further information?
16. You have two offices, which should I contact?

1. What do we do?

  Laser Surveys Limited provides a "one-stop" pre-contract Land, Building, Underground Services Location and CCTV Drainage Service.

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2. Why choose Laser Surveys in preference to other companies that provide similar services?

  We are one of the few companies in the UK that provide not only a comprehensive topographical and building survey service but also CCTV Drainage Surveys / Underground Utilities Surveys. We are thus able to provide the client with an integrated and comprehensive survey package for all his design works.

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3. Do you sub-contract any element of your work?

  No, all work is done "in-house" by our own qualified staff.

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4. Do you use "free-lance" staff or labour?

  No, all personnel working for Laser Surveys are permanent staff.

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5. What measures do you take to maintain in the service you provide?

  Not only do we run a quality assurance scheme (our quality manual can be viewed at our offices at any time), but we also appoint a Senior Surveyor to be responsible for all aspects of the contract. This surveyor carries out all site work, CAD work, any necessary client liaison and final checking, presentation and delivery. Each Senior Surveyor’s quality performance is analysed quarterly and rewarded accordingly.

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6. Where are your areas of operation?

  We operate throughout the UK from our offices in Worcester and Essex and have handled numerous contracts in Eire, France and Cyprus. Due to the large number of survey teams ( 14 No.) there is every likelihood we have a team in your area.

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7. Do you belong to a Trade Organization?

  Yes, we belong to The Survey Association ( TSA). All TSA members are vetted to ensure that they meet the Associations professional standards both from a financial and technical standpoint. We are also a member of The National Sewerage Association.

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8. How many contracts a year do you carry out, and what is their value range?

  During 2000 we carried out 600 contracts ranging in value up to £200,000.

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9. Are you able to provide references?

  Yes, we are pleased to provide references that are pertinent to your work.

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10. Are you able to give an accurate and reliable programme of works?

  Yes, we try very hard, but we are subject to the vagaries of weather. We operate a weekly and lead-in programme system, and at the time of quoting for your work we will give you our current date for commencing new work. When awarded the contract we will give you a completion date. The performance of your contract is monitored on a daily basis, and if for any reason there is a change we will notify you.

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11. Are your staff qualified?

  Yes, all our staff are qualified, and all team leaders have a minimum of five years experience.

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12. Do you carry Professional Indemnity?

  Yes, our current cover is for £2 million each and every claim with an excess of £5,000.

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13. Does your company have a Health and Safety Policy?

  Yes, Laser Surveys Limited is now an associate member of Herefordshire & Gloucestershire Construction Safety Association Limited who act as our Safety & Risk Assessment Advisors. They provide health and safety guidance, notification of statutory requirements relevant to the services we supply and health and safety training tailored to suit our company. Mark Walker, Director and Sue Stewart, Office Manager are responsible for the management of health and safety within the company working directly with H & G Construction Safety.

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14. Do you have an Environmental Policy?

  Yes, we have an environmental policy statement which can be forwarded to you if required.

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15. Who should I contact in your office for further information?

  Worcester Office (Head Office)
   General Enquires, Programming, Availability - Sue Stewart
   Sales - Mark Walker
   Software - Nigel Hughes
   Quality Assurance - Chris Mayer
   CCTV/Underground Services Tracing - Nigel Hughes
   GPS - Nigel Hughes or Chris Wilds

  Essex Office
   All enquires (except CCTV Drainage Surveys) - Steve Hawkins

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16. You have two offices, which should I contact?

  Worcester is our Head Office, but we tend to work in our own geographical areas. Both offices operate similar systems and work closely together in order to provide a fast and comprehensive service.

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